Associate Account Manager | DGI

Summary

As an Associate Account Manager, you will work primarily in-house, supporting senior account managers and executive sales staff while building your own sales skills and AV knowledge. You’ll help keep deals organized and moving by qualifying leads, preparing proposals, coordinating with engineering and project teams, and maintaining CRM accuracy. This role provides exposure to both traditional AV systems and IP-based, networked solutions, including audio over IP, AV over IP, and control systems. It is designed as a growth path into a full Account Manager role as your technical knowledge and sales capabilities develop. All work will be performed in alignment with DGI’s Core Values: Emotional Intelligence, Teamwork, Laughter, Knowledge, and a Winning Mentality.

Responsibilities

Assist senior Account Managers and executive sellers with account follow-up, scheduling, and client-facing materials

Coordinate internal resources including engineering, project management, and service teams across opportunities

Support opportunities that include both traditional AV and network-connected solutions

Monitor inbound inquiries and perform initial lead qualification

Research accounts and contacts to prepare background insights including room types, user needs, and IT environments

Conduct light outbound outreach through email, phone, and LinkedIn to follow up on campaigns, events, and warm leads

Assist in building quotes and proposals across a range of AV solutions

Ensure pricing, scope, and documentation are accurate and aligned with company standards

Track proposal status, follow-ups, and next steps within the CRM

Maintain accurate account, contact, and opportunity records

Log key activities, meeting notes, and follow-ups for team visibility

Support reporting efforts through basic dashboards and sales insights

Provide day-to-day client support via email and phone for smaller requests and updates

Coordinate demos, including remote demonstrations of AV workflows and control interfaces

Schedule site visits and internal review meetings

Partner with service and support teams to route and resolve client issues

Build foundational knowledge in traditional AV - including audio, video, signal flow, and room types, along with IP-based AV including audio over IP, AV over IP, control systems, and basic networking concepts as they relate to AV environments. 

Qualifications

Required

Technology or AV experience is a plus but not required

Strong written and verbal communication skills with a professional, client-focused approach

Highly organized with strong attention to detail and ability to manage multiple priorities

Comfortable working with CRM platforms and standard business tools such as email, spreadsheets, and presentations

Interest in both traditional AV and modern networked solutions, with a willingness to learn how AV and IT intersect

Team-oriented mindset with a positive attitude and willingness to support across functions

Physical, Mental & Environmental Requirements

Ability to maintain composure in high-pressure situations while upholding company values.

Perform tasks that involve standing, walking, sitting, and use of manual dexterity.

Engage in activities requiring reaching, grasping, and carrying light objects.

Adapt to varying noise levels, ranging from moderate to occasionally high.

Be prepared for occasional outdoor work, with exposure to seasonal temperature variations.