Opt-Out & Unsubscribe Policy

DGI Communications respects your communication preferences. This policy outlines how you can manage the emails and other communications you receive from us.

 

Our Commitment to Choice

We only send commercial electronic messages to individuals who have proactively provided us with their contact information and opted in to receive our communications. You have the right to change your mind and stop receiving these messages at any time

How to Opt-Out of Marketing Emails

We provide a simple and immediate way for you to control the communications you receive:

  1. Use the Unsubscribe Link 

    The easiest way to opt out of our email marketing communications is to click the “Unsubscribe” link found at the bottom of every commercial email we send.This link will take you to a preference center where you can often choose which specific types of emails you wish to stop receiving (e.g., newsletters, promotional offers, updates), or opt out of all marketing emails entirely.

  2. Contact Us Directly 

    If you experience any issues with the unsubscribe link or prefer to contact us manually, you can submit an opt-out request via:Email: Send an email to [email protected] with the subject line “Unsubscribe Request”.

    Mail: Send a written request to our mailing address:

    DGI Communications

    101 Billerica Ave, Building 6

    North Billerica, MA 01862

    USA

    Please ensure you include the exact email address you wish to be removed from our mailing list in your request.

Processing Time and Data Retention

Once you submit an opt-out request:

  • Processing: We will process your request promptly. Please allow up to 10 business days for your request to be fully processed across all our systems. During this brief transition period, you might still receive communications already scheduled for delivery.
  • Transaction/Service Emails: Opting out of marketing emails will not stop service-related or transactional emails (e.g., order confirmations, security alerts, billing notices, or password reset links) which are necessary for the use of our services.
  • Data Archival: We will retain a record of your email address and your opt-out preference indefinitely to ensure we do not contact you again in the future (a “suppression list”), which is a legal requirement under regulations like the CAN- SPAM Act in the U.S..

Need Help?

If you have questions about this policy or your data preferences, please contact our support team at [email protected].