Technology

Tech Support & Service FAQs
FAQS
Do you offer service and support contracts?

Yes! We provide service contracts for your AV systems and healthcare systems that are customized to your needs. Contact your account manager or the customer service team for your service contract options and pricing.

Do you provide 24/7 service and support?

Currently, we only provide 24/7 support for healthcare and nurse call systems. Call or email us to inquire about support for your product.

How do I check the status of my RMA?

Contact us by phone or email and reference the RMA issued by our service team.

How do I confirm the warranty of my DGI installed system?

Your account manager or assigned project manager can provide this information. Or, you can reach out to the DGI support team by phone or email.

How do I get my healthcare or nurse call equipment and parts repaired or replaced?

Our team will process all warranty and non-warranty repairs with your nurse call or healthcare system’s manufacturer. Contact us to get started.

How do I get service and support for my audio visual system?

You can contact our support team by phone or email.

How do I get service and support for my healthcare or nurse call system?

We provide 24/7 service and support for healthcare and nurse call systems. You can contact our support team by phone or email.

What are the hours of operation for your customer service team?

We can be reached Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Where do you provide service and support?

We are headquartered just outside of Boston and provide full service and support to Massachusetts, New Hampshire, Connecticut, Vermont, Maine and the New York City metro area. We also have partners in many major cities throughout the U.S. Contact us for the specific pricing and availability in your city.

TeamViewer Support
TeamViewer is a system that allows us to connect with customers through access to their customers. This enables us to provide remote support that can help solve issues that are tied to the systems that may not be working. You can download TeamViewer below.
Download TeamViewer