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Billerica, MA

IT Specialist

DGI is looking for a dedicated, detail-oriented IT professional to provide tier 1 helpdesk support and light systems administration tasks.  Perfect for someone who has a few years of helpdesk experience that is looking to bridge into systems administration.  This is a Full-Time, in-person position to be reporting to our Billerica, MA headquarters.  The core focus of this role is end-user support. 


  • The ideal candidate will have 2-5 years of helpdesk experience and is proficiently providing Tier 1 support to end-users in the following applications and systems: Microsoft 365, Windows 10, Sharepoint, Teams, and Zoom.
  • Experience supporting users in a Microsoft 365 tenant is beneficial.
  • Excellent communications skills with the ability to communicate effectively to all types of end-users.
  • Strong troubleshooting skills with broad knowledge of basic core technologies such as DNS, DHCP, TCP/IP, SFTP, and Active Directory is a must.
  • Responsible for processing all onboarding and offboarding of employees.
  • Imaging windows laptops, Apple tablets, and remotely deploying software and updates.
  • There will be the occasional night and weekend work depending on workload, but typically this is less than once a month.


Qualifications and Preferred Experience:

  • 2 to 5 years IT Helpdesk experience
  • Apple Mac helpdesk experience
  • A+ Certification and/or Security + Certification
  • MDM experience
  • Expertise with Zoom, Zoom Rooms and Zoom Phone
  • Experience with Veeam backup, Vmware ESXi, Azure, Sharepoint, VPN, Okta SSO, Adobe Creative Suite, or PowerApps
  • Powershell scripting
  • Detail-oriented with strong follow through of open tickets to resolution
  • Proficiency in troubleshooting in a Windows environment
  • Knowledgeable in Active Directory and Microsoft 365
  • Install, make changes, and repair computer hardware and software
  • Ability to run diagnostics and resolve user reported issues
  • Strong desire to learn and take on more responsibilities as skills grow



Apply Now

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