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Zoom vs. Webex: 7 Features to Compare & Consider

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Author: Glen Fairbanks | President
Zoom vs. Webex: 7 Features to Compare & Consider

With advanced video conference technology, it has become easier than ever for companies to hold high-quality virtual meetings and presentations. Location no longer matters, because with today’s powerful, efficient and reliable tools, you can meet instantly anywhere.

Zoom and Webex are two of the top video conferencing tools you can leverage to boost your global business connections, but which of the two is the best platform for hosting online meetings? We’ll take you through a detailed comparison between Zoom and Webex that’ll make it easier for you to pick the best option.

What is Video Conferencing?

Video conferencing is a technology-based innovation that receives and transmits both high-quality audio and full-motion video image signals in real-time. It makes communication between people in different geographical locations simple, easy and efficient.

What is Zoom?

Zoom Logo

Zoom is a popular video conferencing tool that offers some of the best features you can find on the market. It provides consistent and powerful services such as video webinar, Zoom Rooms, online meetings and group messaging. It’s an ideal tool for any business as it provides a great communication experience at an incredibly affordable cost — there’s even a free version! This platform is uniquely designed and optimized to offer seamless services and maximum reliability, and it comes with a user-friendly interface.

What is Webex?


Webex by CISCO is another great way to hold meetings and conduct conferences online. With this high-tech software, you can organize events, webinars and video conferences. Webex Meeting Center offers numerous services that make it easier for businesses to communicate. It’s been in business since 1995, so you can rest assured that this online web conferencing tool will provide dependable and cost-effective service.

Zoom vs. Webex Comparison

Now, let’s compare these two leading web conferencing tools.


Zoom Webex
Cost Free – $19.99/mo. + Free – $26.95/mo. +
Basic Features
Participants Up to 100 Participants Up to 500 Participants
Support Online Support for free, phone for paid, Account Manager for Enterprise Online for free, Phone Support During Business Hours up to 24-7 for Enterprise
Conferencing Features HD Video, HD Voice, Screen Sharing, Whiteboarding HD Video, Screen Sharing, , Whiteboarding
Web Features Private & Group Chats, MP4 or M4A Local Recording, Host Controls, Chrome & Outlook Plug-Ins Multimedia Content Sharing, Local Recording, Host Controls Toll-Free Dial-In
Supported Integrations Google Drive, Pardot, Dropbox, Eloqua, HubSpot, Infusionsoft & More Microsoft Office, Google Calendar, Facebook Live & More

1. Pricing

Pricing is a fundamental aspect when it comes to choosing a dependable video conferencing platform for your business. Companies tend to go for cost-effective and flexible tools that allow them to scale whenever the need arises. If features are relatively similar, the cost is a great tiebreaker.

When compared to Webex, Zoom historically offered much more affordable pricing. But in response to Zoom, Webex recently enhanced their free plan.  While Webex’s top business plan comes in at $26.95 per month, Zoom only charges hosts no more than $19.99 per month per user for a business account and offers a free plan for up to 100 participants. Even at that low price, Zoom offers unique features and high-quality video and sound. What’s more, (unlike Webex) Zoom offers a free trial period for new users through partners like DGI.

2. Video Quality

Independent tests show that Zoom has superior video quality in HD. Your colleagues and clients don’t want their software to be the reason they see a grainy, choppy video.  While Webex also has high-quality video, Zoom has the edge here again.

3. Capacity

When it comes to video conferencing solutions, nothing takes center stage quite like the capacity to accommodate users. While Webex can accommodate up to 200 people, Zoom can accommodate up to 1000 users per one web or video conferencing session with an Enterprise plan.

4. Conference Features

Both platforms have similar qualities when it comes to conference features. For instance, Webex is synonymous with its ability to support co-browsing, remove attendees and allow file transfers —tasks you can also perform in Zoom Video Conferencing. Additionally, Zoom offers a unique feature called Break-Out Sessions. When shopping around for a software that can take your video conferencing experience to the next level, choose a conference solution packed with features that suit your individual business needs.

5. Security Features

Security is important — especially for business meetings and video conferencing sessions. Both Webex and Zoom offer solutions that are highly secure and reliable.

Features such as encryption and user authentication optimize the security of both video conferencing platforms. What’s more, both offer security control when it comes to desktop sharing.  Both encrypt meetings, transmission and storage. For Zoom’s Telehealth solution, they can also include HIPPA compliant security for patient to doctor communications.

6. Meeting Follow-Up

For any business, meeting follow-ups are extremely important. This allows participants to view the previous meeting’s recording and listen to them again whenever they need. Zoom is outfitted with a unique Participant Reporting feature that checks all the members who reported at the meeting. In Webex, this feature isn’t available.

7. User-Friendly Design

When it comes to business software, user-friendliness and ease-of-use are two important factors you should seriously consider. Complex software wastes time. Based on consumer feedback, Zoom is more user-friendly as compared to Webex. Zoom allows users to instantly join an online video conference or meeting, with common features across all devices. So, no matter what device you’re using, you’ll always be able to enjoy all its great features. Webex requires a more lengthy registration and checkin process compared to Zoom. With Zoom you’re into your meeting faster.

The Bottom-Line

Considering all the powerful features and positive reviews given by experts and users alike, Zoom is the superior video conferencing software. Webex is packed with lots of quality features, and has upgraded their platform and free plan. Some companies that are used to Webex may stay due to its security and familiarity, but if you’re looking for a new or better solution, Zoom can be the ideal choice. Particularly if you’re looking for a robust free plan, Cisco Webex’s recent removal of the meeting cap may give it an edge for your situation.

With Zoom, you get all the benefits and features you need to host a smooth video conference or web presentation for your business, plus mobile and desktop platform support, at a relatively low cost. With a single touch, this platform enables you to connect with people in different locations around the world and hold a meeting, saving your business energy, time and money.

Still unsure what video conferencing platform makes sense? Talk to us at DGI. We help design unified communications solutions that make communication and collaboration easy and efficient.

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Glen Fairbanks | President

Glen joined DGI in 1994, just as the large format digital printing industry was emerging. He was originally hired as a telemarketer, quickly rose to inside sales, then managed the customer service department. From there, Glen moved to outside sales, becoming a top performer and exceeding goals by selling over a million dollars several years in a row.

Learn More
How to Find the Best Video Conferencing Software for Your Business
Find the Best Video Conferencing Software for Your Business
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